Buying
How do I buy an item?
Find an item you like, click "Buy Now", and complete checkout via Paystack. Your payment is held in escrow until you confirm the item arrived.
How do I confirm my item arrived?
Once your item arrives, go to your Orders page and tap "Confirm received". This releases payment to the seller. You have 48 hours — after that, we auto-release.
What if my item hasn't arrived?
If your item hasn't arrived within the seller's stated shipping window, open a dispute from your Orders page. Don't confirm receipt until you actually have the item.
Can I negotiate the price?
Some sellers enable "Make an offer". If you see that button, you can send a message to the seller to negotiate. Otherwise the listed price is final.
Selling
How do I list an item?
Tap "Sell now" in the top navigation. Upload a video (required) and photos of your item, set a price, and publish. Listings go live immediately.
How do I get paid?
After the buyer confirms receipt, your earnings are added to your Drobe wallet. You can then request a payout to your Nigerian bank account.
What are the seller fees?
Drobe charges 0% seller fees. We take a small platform fee from the buyer side to keep the service running.
How long do I have to ship?
Ship within 3 business days of a confirmed order. Always use a trackable shipping method and upload the tracking number in your dashboard.
Payments & Refunds
What payment methods are accepted?
We accept all major Nigerian debit cards, bank transfer, and USSD via Paystack. No international cards at this time.
How do I get a refund?
Open a dispute from your Orders page within 48 hours of receiving the item. If your dispute is approved, your refund is processed within 3–5 business days.
Is my payment secure?
Yes. All payments are processed by Paystack with PCI-DSS Level 1 compliance. Drobe never sees or stores your card details.